Privacy Policy

1. About This Policy

This Privacy Policy describes how Hank's Cleaners ("we," "us," or "our") collects, uses, and protects information about you when you visit our website at hankscleanersnc.com or interact with our services, including our SMS notification program.

By using our website or opting in to SMS communications, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Contact information — your name, phone number, and email address when you submit a contact form or opt in to SMS notifications
• Order information — details about your dry cleaning or laundry orders when provided through our website or in-store
• SMS opt-in data — your mobile phone number and consent status when you sign up to receive text message notifications from Hank's Cleaners
• Usage data — basic information about how you interact with our website, such as pages visited and time spent, collected through standard web analytics

3. How We Use Your Information

We use the information we collect to:

• Send you SMS notifications about your orders, including order-ready alerts, pickup reminders, and status updates
• Respond to your inquiries submitted through our contact form
• Manage and fulfill your dry cleaning and laundry orders
• Improve our website and customer service
• Comply with applicable legal obligations

4. SMS Communications

When you provide your mobile phone number and consent to receive text messages from Hank's Cleaners, we will send you transactional SMS messages related to your orders and services. These messages may include order-ready notifications, appointment reminders, and service updates.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your phone number and consent information are used solely to deliver the SMS communications you have requested from Hank's Cleaners.

You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us directly.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers — we work with trusted technology partners (including SMS delivery providers) who help us operate our website and send communications on our behalf. These providers are contractually obligated to keep your information confidential and may only use it to provide services to Hank's Cleaners
• Legal requirements — we may disclose your information if required by law, court order, or other legal process
• Business protection — we may disclose information to protect the rights, property, or safety of Hank's Cleaners, our customers, or others

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. SMS opt-in records are retained for a minimum of four years as required by applicable regulations.

8. Your Rights & Choices

You have the right to:

• Opt out of SMS communications at any time by replying STOP
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to applicable legal requirements

To exercise any of these rights, please contact us using the information below.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Hank's Cleaners
• Phone: (224) 206-2009
• Website: hankscleanersnc.com